Analysis of the customer satisfaction of the hotel products in Bulgaria

Kyurova Vyara Vasileva
PhD, Associate Professor, Associate Professor of Management and Marketing Department,
Yaneva Dilyana Emcheva
PhD, Assistant Professor, Assistant Professor of Management and Marketing Department,
South-West University of Neofit Rilsky, Bulgaria

  • One of the most important conditions for the right choice of a marketing policy of the hotel businesses is the availability of accurate studies, analyzes and forecasts about the changes of consumer demands, the competitive environment and the situation on the market of hotel products. Moreover, research on tourist motivation about the choice of hotel products and the factors shaping consumer preferences are important criteria to achieve a balance between supply and demand of these products. In this context, the objective of the study is to reveal the peculiarities of consumer behavior in the field of hotel business by setting a consumer profile, determine the motives for the choice of hotel products and the level of consumer satisfaction when using these products.
  • hotel business, hotel product, consumer behavior, level of consumer satisfaction .
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